Travelex Currency Services Inc (“Travelex”) provides the following details about our privacy practices for consumers that apply for or purchase our products and services (“you”) on the website www.currencyratetracker.com.
2. Why We Ask You For Your Personal Information
We ask you for your personal information for the following purposes:
- to facilitate the provision of the products and services you request from us including verification of your identity;
- to provide you with information and offers on our products and services, that we believe may be of interest to you, and in certain circumstances to allow Travelex group companies (that is, Travelex subsidiaries and affiliates) to provide you with information about their own products or services; and
- to comply with the law.
- contains references to other persons;
- is subject to attorney-client or litigation privilege;
- contains our own proprietary information that is confidential to us;
- is too costly, in our determination, to retrieve; or
- cannot be disclosed for legal reasons.
3. Information We Collect and How We Use It
If you choose to order products or services from us, via telephone, mail, in person at one of our retail outlets, or from our Website, you will have to provide us with certain information, including personal information such as: your name, mailing and/or e-mail address, credit or debit card information, Driver’s License or passport and/or other photographic identification. We may also obtain information about your transactions with us and/or our group companies and other information for payment purposes or to comply with legal requirements.
Federal law requires us to obtain, verify and record information in order to confirm your identity. This information will include your name, address, date of birth and any other information required in order to complete the verification process. The information provided by you and the results of the verification process will be retained by Travelex and our third party fraud checking agent for audit and fraud prevention purposes.
4. Disclosure of and Control Over Personal Information
We will only disclose personal information to other Travelex group companies or third parties for everyday business purposes, such as to process your transactions, maintain your account(s), perform information technology functions, respond to court orders and legal investigations, report to credit bureaus, or to offer our products and services to you. Please note that these disclosures are not subject to an opt out choice, as such disclosures are necessary to run our everyday business.
5. Protection of Personal Information
The security of your personal information is important to us. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL). Unfortunately, the transmission of information via the internet is not completely secure and we cannot guarantee the security of information transmitted to the Website. However, your order is placed over a secure connection and your personal information is encrypted to ensure your data remains as safe as possible.
6. Accessing Your Personal Information
There may be instances where we will not be able to provide the personal information we hold about you that you request. Some of these instances include if it:
If we are unable to provide you with access to your personal information, we will always explain the reason why, if possible.
7. Keeping Your Personal Information Accurate
9. Unsolicited Direct Marketing
Your personal information will not be provided to any other member of the Travelex group of companies or third parties for their own direct marketing purposes unless you have expressly consented to such activities. If you do not wish to receive marketing materials from us you may opt out of such activities by contacting us at the e-mail address or telephone number provided in paragraph 12 below, or by clicking the unsubscribe option in any e-mail marketing communications we send you. Consumers acknowledge that they may be contacted by mail, telephone or e-mail for customer service and/or billing purposes. We do not sell lists of consumers of our products and services to unaffiliated third parties for their use, except where necessary in connection with the sale or acquisition of some or all of the business.
On our Website, we may collect information about your computer, including where available, your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify you as an individual.
For the same reason, we may obtain information about your general internet usage by using a “cookie” file. Cookies are small pieces of information that are stored on your computer's hard drive by your browser. They help us improve the Website and make it possible for Travelex to identify some of your preferences. On revisiting the Website, Travelex's computer server will recognize the cookie, giving us information about your previous visits. Most browsers are originally configured to accept cookies automatically.
We employ [or our third party advertising partner employs] a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers’ personally identifiable information.
11. Links to Third Party Websites
Our Site includes links to other Web sites whose privacy practices may differ from those of Travelex. If you submit personal information to any of those sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any Web site you visit.
13. Please Contact Us
Travelex Currency Service Inc.
29 Broadway, 1st Floor
New York, NY 10006